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Why VisionWeb is a Great Place to Pursue Your Career

Rapid Growth

Over the last few years we’ve added new product lines that have created job and career growth for everyone in the company. And, we don’t see that stopping anytime soon.

Thought Leadership in the Eyecare Industry

We've worked hard to establish ourselves as a major thought leader and big player in the eyecare industry.

A Creative and Innovative Environment

We encourage the creative flow of ideas so that we can continue to grow and provide the best solutions to improve everyday eyecare practice functions.


What it Takes to Be a Part of Our Team

Forward Thinking

You're not afraid to take chances and bring new and different ideas to the table.

Confidence

You're confident in your ability to perform a job well done, but never place yourself above the team.

Curiosity

You're excited to learn new things, ask questions, and break the mold.

An Open Mind

You can look a problem from a variety of angles, and can use analytics and intuition to determine the best solution to a problem.


A Few Things That Are Important to Us

Exceeding Our Customers' Expectations

We don’t want to be just another good product or brand. We are dedicated to creating something that stands out from the pack and exceeds our customers' expectations.

Staying Innovative

We believe in change, learning more, doing more, and constant evolution to stay ahead of the status quo.

Happiness

Developing great products and services starts with happy employees. We value exceptional talent, and by taking care of the needs of our employees and providing a fun and energetic environment, our employees will in turn take care of our customers


How We Support Our Team

We support and encourage our employees on multiple fronts. We have generous employee programs and benefits, as well as a friendly and exciting office culture. Plus, we’re located in Austin, TX – one of the greatest cities around.

Employee Perks and Benefits

  • 3 weeks’ paid vacation
  • 10 paid holidays + 1 Floating/Personal Holiday
  • Health benefits with generous portion of premium paid by VisionWeb (Health, Dental, and Vision)
  • Annual individual and company performance bonus and merit increase eligibility
  • Company paid life, short-term, and long-term disability insurance
  • 401(k) with a company match
  • Monthly Events
  • Fully stocked kitchen (food and beverages)
  • Monthly Employee Appreciation Celebrations
  • Office sponsored professional massages
  • Scenic Campus (River Place Wilderness/Trails)

Open Positions


In this position you’ll be resolving complex technical issues, working with customers, both internal and external, to ensure both product and customer service expectations are exceeded.

Responsibilities

  • Reviewing, troubleshooting, and resolving escalated support cases
  • Maintaining clear communication with customers and team members to ensure all issues are thoroughly resolved, focusing on Customer Satisfaction
  • Consistently follow documented processes and procedures.
  • Creating thorough resolution documentation based on company procedures.
  • Participating in pre-release testing for new products when appropriate
  • Work with all teams in our Agile work environment to continue to improve our product and ensure customer satisfaction.
  • Provide troubleshooting support to Tier 1 teams via direct person-to-person support, chat room communication, and training session

Requirements

  • Analytical, creative troubleshooting skills
  • Excellent communication skills, able to communicate about technical issues with people at all levels of technical acumen
  • Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
  • Understanding of relational database applications
  • Understanding of web server technologies
  • 3 years supporting software solutions for external customers
  • Experience with SQL Server databases
  • Strong Knowledge of Windows and Microsoft office suite of products
  • Experience using remote connection software
  • Ability to multi-task, prioritize, and shift focus on various projects

Preferred

  • Technical customer support experience, preferably in a high-tech SaaS industry
  • Experience with Salesforce and Microsoft Team Foundation Server (TFS)

To Apply, please email your resume to jobs@visionweb.com


The Finance Director is a strategic member of our Finance team who will not only be an exceptional accountant and hands-on with company finances but will also be commercially aware, advising on the best path of growth for the business. The role of the Finance Director has overall control and responsibility for all financial aspects of company strategy and is expected to analyze figures and implement recommendations based on these findings, with the most profitable outcomes. In addition, the Finance Director is an important factor in our Human Resources department, assisting in some responsibilities and contributing to the success of our employees and company.

In periods of change and growth, an effective Finance Director is critical, coordinating corporate finance and managing company policies regarding capital requirements, debt, taxation, equity and acquisitions as appropriate. This opportunity offers you the chance to catapult your career by joining a dynamic, fast-paced team here at VisionWeb. If you are looking for a challenging yet exciting role, don’t hesitate and apply.

VisionWeb Highlights

  • Leading player in the industry
  • Largest customer base
  • Strong in market
  • Easy to sell the product
  • Ground floor opportunities
  • Fast-growing

VisionWeb Perks

  • Monthly Events (trivia, scavenger hunts, holiday celebrations, etc.)
  • Fully stocked kitchen (food and beverages)
  • Monthly employee appreciation celebrations
  • Office sponsored professional massages
  • Great Benefits package
  • Monthly breakfast tacos (Torchy’s)
  • Scenic campus (office backs up to River Place Wilderness/Trails)
  • For additional information please visit www.visionweb.com

Job Duties and Responsibilities

A Finance Director will be expected to perform any of the following tasks:

  • Provide leadership to the Board's Finance and Accounting strategy, to optimize the company’s financial performance and strategic position.
  • Take overall control of the company’s accounting function
  • Contribute fully to the development of company strategy across all areas of the business, challenging assumptions and decision-making as appropriate and providing financial analysis and guidance on all activities, plans, targets and business drivers.
  • Ensure that company financial systems are robust, compliant and support current activities and future growth.
  • Lead and develop finance teams.
  • Work with senior teams to grow the business, formulating strategies and plans.
  • Ensure corporate budgeting processes are carried out and reviewed.
  • Take ultimate responsibility for the company cash management policies.
  • Present financials to our Board of Directors.
  • Ensure that the regulatory requirements of all statutory bodies are met.
  • Corporate finance: manage company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate.
  • Establish a high level of credibility and manage strong working relationships with external parties including customers and advisors.

Skills and Experience

Typical qualities of a successful Finance Director include:

  • Qualified member of an accountancy body or holder of an equivalent qualification
  • Meet the requirement for a commercially astute, articulate, technically strong, dynamic, insightful and influential leader with the ability to operate at both strategic and operational levels.
  • Exceptional communication skills at all levels
  • Strong IT skills.
  • Ability to meet deadlines.
  • High integrity and openness combined with the commitment to good governance.
  • Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success.
  • 15+ years’ experience in Finance roles with increasing responsibility.
  • HR experience needed including but not limiting to staff hiring and termination (finance that goes along with each), reviewing and implementing policies and benefits.

To Apply, please email your resume to jobs@visionweb.com


RCM (Revenue Cycle Management) Account Manager is the key to success in helping our customers keep their workflow smooth while using our solutions. We need someone who loves to solve puzzles and who will provide exceptional support to our users. We are in the process of ramping up our users and need an energetic, enthusiastic person who is flexible with change.

Responsibilities:

  • Provide customer support via phone, email, and GoToMeeting for clearinghouse and RCM customers.
  • Monitor customer accounts to identify trends and proactively engage the client with solutions and updates.
  • Identify, research, and resolve account concerns or issues; reported by the customer, internal team, and partners.
  • Work clearinghouse rejections for customers and create missing information requests or send corrected claims
  • Work denials and aging reports to ensure maximum reimbursement for vision and medical claims
  • Communicate with payment posting team to ensure customer expectations are being met
  • Collaborate with Sales for onboarding new customers and creating a new statement of work for existing customers
  • Oversee the client onboarding process for new accounts utilizing clearinghouse and/or RCM solutions.
  • Train client on RCM tools and expectations to obtain maximum reimbursement
  • Track and trend product data using multiple complex systems
  • Provide basic technical website and PC support to enable customers to use our solutions
  • Effectively use Salesforce and other company tools to document customer interactions and account updates

Requirements:

  • Minimum of three years experience with customer facing customer service
  • Minimum of three years experience with insurance billing practices in a healthcare setting
  • Excellent communication skills, able to communicate with people at all levels through verbal and written modes
  • Great interpersonal and customer service skills, able to act with an appropriate sense of urgency to resolve problems
  • Ability to critically think through problems in a fast-paced environment with changing priorities
  • Ability to multi-task and prioritize
  • Ability to work a flexible schedule, ranging from 7:00am – 6:00pm central time
  • Strong Knowledge of Windows and Microsoft office suite of products

Preferred:

  • Experience in optometric or ophthalmic practice-experience
  • Knowledge of spectacle lenses, contact lenses, and frames
  • Experience working in ZirMed, TriZetto, and/or Emdeon to submit claims, process rejections, and send corrected claims
  • Experience working with Salesforce
  • Experience using remote connection software

To Apply, please email your resume to jobs@visionweb.com




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