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Why VisionWeb is a Great Place to Pursue Your Career

Rapid Growth

Over the last few years we’ve added new product lines that have created job and career growth for everyone in the company. And, we don’t see that stopping anytime soon.

Thought Leadership in the Eyecare Industry

We've worked hard to establish ourselves as a major thought leader and big player in the eyecare industry.

A Creative and Innovative Environment

We encourage the creative flow of ideas so that we can continue to grow and provide the best solutions to improve everyday eyecare practice functions.


What it Takes to Be a Part of Our Team

Forward Thinking

You're not afraid to take chances and bring new and different ideas to the table.

Confidence

You're confident in your ability to perform a job well done, but never place yourself above the team.

Curiosity

You're excited to learn new things, ask questions, and break the mold.

An Open Mind

You can look a problem from a variety of angles, and can use analytics and intuition to determine the best solution to a problem.


A Few Things That Are Important to Us

Exceeding Our Customers' Expectations

We don’t want to be just another good product or brand. We are dedicated to creating something that stands out from the pack and exceeds our customers' expectations.

Staying Innovative

We believe in change, learning more, doing more, and constant evolution to stay ahead of the status quo.

Happiness

Developing great products and services starts with happy employees. We value exceptional talent, and by taking care of the needs of our employees and providing a fun and energetic environment, our employees will in turn take care of our customers


How We Support Our Team

We support and encourage our employees on multiple fronts. We have generous employee programs and benefits, as well as a friendly and exciting office culture. Plus, we’re located in Austin, TX – one of the greatest cities around.

Employee Perks and Benefits

  • 3 weeks’ paid vacation
  • 10 paid holidays + 1 Floating/Personal Holiday
  • Health benefits with generous portion of premium paid by VisionWeb (Health, Dental, and Vision)
  • Annual individual and company performance bonus and merit increase eligibility
  • Company paid life, short-term, and long-term disability insurance
  • 401(k) with a company match
  • Monthly Events
  • Fully stocked kitchen (food and beverages)
  • Monthly Employee Appreciation Celebrations
  • Office sponsored professional massages
  • Scenic Campus (River Place Wilderness/Trails)

Open Positions

About the Role:


VisionWeb is looking for an experienced Marketing Automation Specialist interested in working with a fun, fast-paced marketing team. As a key member of the six-person Marketing team, you will play a hands-on, critical role in building and executing marketing campaigns using HubSpot. The successful candidate will work in collaboration with internal teams to set up, maintain, and analyze VisionWeb’s automated marketing campaigns.

What to Expect:


Marketing Automation

  • Develop, write, and implement relevant content for lead generating emails and landing pages
  • Design nurture email workflows and determine the optimal send frequency to improve conversion
  • Test emails and landing pages by using A/B testing and smart emails to increase open and click through rates
  • Report on email campaign effectiveness and recommend improvements to the process based on campaign performance
  • Grow our email list organically, and work to minimize list decay and unsubscribes while increasing the productivity of our email sends.
  • Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.
  • Create, implement, and test forms on landing pages and determine which fields are needed to drive conversion on landing pages
  • Assess lead scoring efforts and determine the optimal scoring strategy
  • Work with Marketing Manager and Salesforce Administrator to ensure that data is transferring properly from Salesforce to HubSpot and vice versa
  • Work closely with Sales team to make necessary updates of sales enablement tools on the fly
  • Segment lists based on behaviors to target groups with specific content

Content Creation

  • Collaborate with the team to develop concepts for videos, webinars, eBooks, Infographics, case studies, blog articles, and whitepapers
  • Potential to create and edit promotional videos to be used widely across all marketing channels
  • Ability to manage webinar logistics and development of webinar content
  • Own copywriting of aforementioned content marketing media
  • Implement edits and feedback to prepare media for graphic design development

General Work

  • Assist in copy editing of marketing collateral and materials; including product brochures, presentations, email marketing, customer newsletters, press releases, Webinars, and website copy
  • Implement keywords into content to strengthen marketing SEO efforts
  • Manage and improve organic search engine performance and goal-setting based on click-through rates, traffic, and conversions

Requirements

  • Bachelor's degree in marketing, advertising, or communication
  • 2-5 years of experience in B2B marketing with focus on marketing content and demand generation – marketing automation experience mandatory
  • Candidate must be able to demonstrate:
    • Proficient use of inbound marketing software (preferably HubSpot)
    • Copyediting expertise with impeccable attention to detail
  • Strong communication, interpersonal skills, and excellent written skills
  • Familiarity with customer lifecycle and subscription service business models is a plus
  • Ability to work well with others in a fast-paced environment
  • Highly analytical and able to derive meaning from data through A/B testing and email optimization
  • A joy for producing great marketing

VisionWeb is an equal opportunity employer. All applicants must be authorized to work in the United States without sponsorship. Qualified applicants should email resumes to jobs@visionweb.com.

Benefits

  • 3 weeks of vacation and 10 paid holidays
  • Health benefits (medical, vision, and dental)
  • Annual performance bonus eligibility
  • Monthly company events
  • Beverage and snacks provided
  • Company paid life, short-term and long-term disability
  • 401(k) with a 4% company match

SUMMARY

As a member of the Application Development team, the Developer plays an essential role in the development and maintenance of systems across the Enterprise.

Responsibilities

  • Design, enhance, and maintain our proprietary industry leading solutions
  • Work directly with Senior Developers & Product owners to develop solutions to complex problems
  • Responsible for the full life-cycle development for our proprietary software as well as customer portals for both web and mobile

Desired Skills

  • Experience coding in C# .NET
  • 4-8 Years of development experience
  • Experience with Asp.net MVC, Razor, .Net Core, Html, CSS, XML, XSLT, XPath, AJAX, Web API (is a plus)
  • Experience with real time client-server applications multi-threaded
  • Knowledge in WCF, TCP, Sockets, SOAP and RESTful Services a plus
  • TSQL (SQL Server a plus)
  • Experience with an ORM
  • Experience with Team Foundation Server Release Management a plus
  • BA/BS or above from a Computer Science, Math, Engineering or related technical degree preferred

CRITICAL SKILLS REQUIRED

Communication & Influencing

The job holder must clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills.

Teamwork

An individual who can work effectively in a collaborative environment and foster teamwork across all levels of the organization.

VisionWeb, a leading player in the optical industry with the largest customer base, is seeking a Outside Sales Representative who is results-driven, proactive and determined to join our team. This position is responsible for initiating and building lasting relationships with eye care physicians, and driving sales growth with our EHR software, Uprise. As a driving force for Uprise, you will actively ensure member service levels are of the highest quality, assist with the company vision of nation-wide success, engage in outside sales, and deliver the value our service.

Job Duties and Responsibilities

  • Establish a trusted sales advisor relationship with each assigned lead/account and drive continued value of our products and services.
  • Conduct direct sales activities via phone calls, email and face-to-face interactions
  • Prospect, develop and follow up on leads, which include: Increasing adoption (sales), ensuring retention, and satisfaction.
  • Manage a sales pipeline and monthly sales forecast, as well as activity tracking within VisionWeb’s CRM.
  • Organize and participate in trade shows, associations, supplier meetings and other marketing presentations
  • Prepare, deliver and close sales proposals/presentations and follow up with key decision makers.
  • Collaborate with Sales, Marketing, Product Management and Customer Success teams to ensure successful implementation of customer solutions.
  • Maintain primary day-to-day contact with suppliers to ensure member sales and service levels are of high quality
  • Sell the value of Upirse to prospects by articulating how our solutions meet their needs and improve their business process.
  • Proactively engage with current customers to look for upselling opportunities and ensure satisfaction.
  • Work to identify and/or develop upsell opportunities

Qualifications:

  • Minimum 5 years (5) of documented eye care practice management (PM) and electronic health record (EHR) sales history exceeding sales quotas.
  • Comfortable navigating complex sales cycles, including ability to manage deals with stakeholders
  • Thrives at efficiency and rapid deadlines.
  • Demonstrate strong lead generation skills and disciplined sales administration skills.
  • Experience working inside a CRM system, preferably Salesforce, and within a defined sales process.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with customers of all sizes.
  • Impeccable oral, written and presentation communication skills.
  • Detail oriented and strong analytical skills
  • Ability to make sound decisions in a dynamic environment
  • Strong team player as well as a self-starter
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Proficient in eye care delivery model, workflows including exams.
  • Must be able to maintain strong, positive professional relationships with internal and external customers.

Commission:

  • Competitive Salary + Benefits Package + Comission

VisionWeb Highlights:

  • Leading player in industry
  • Largest customer base
  • Strong in market
  • Easy to sell product
  • Ground floor opportunities
  • Fast-growing

VisionWeb Perks:

  • Monthly Events (trivia, scavenger hunts, holiday celebrations, etc.)
  • Fully stocked kitchen (food and beverages)
  • Monthly employee appreciation celebrations
  • Office sponsored professional massages
  • Great Benefits package
  • Monthly breakfast tacos (Torchy’s)
  • Scenic campus (office backs up to River Place Wilderness/Trails)
  • For additional information please visit www.visionweb.com

The Inside Sales Representative is a strategic member of our sales team who is responsible for identifying, cultivating, and closing new sales opportunities. You will aid in selling market leading, Software-as-a-Service (SaaS) products that are already market strong. This opportunity offers you the chance to catapult your career by joining a dynamic, fast-paced sales team here at VisionWeb. If you are looking for a challenging yet exciting role, don’t hesitate and apply today.

VisionWeb Highlights:

  • Leading player in industry
  • Largest customer base
  • Strong in market
  • Easy to sell product
  • Ground floor opportunities
  • Fast-growing

VisionWeb Perks:

  • Monthly Events (trivia, scavenger hunts, holiday celebrations, etc.)
  • Fully stocked kitchen (food and beverages)
  • Monthly employee appreciation celebrations
  • Office sponsored professional massages
  • Great Benefits package
  • Monthly breakfast tacos (Torchy’s)
  • Scenic campus (office backs up to River Place Wilderness/Trails)
  • For additional information please visit www.visionweb.com

Job Duties and Responsibilities

  • Build relations with new customers and maintain a customer database
  • Prepare and execute sales action plans
  • Learn and distribute sales and promotional materials
  • Make sales calls to new and existing clients (cold-calling, prospecting, follow-up on company-provided leads)
  • Monitor and follow-up with potential clients
  • Meet or exceed defined goals (calls volumes, sales, etc.)

Skills and Experience

  • Must have great communication skills, both written and verbal
  • 1-3 years call experience in a high-volume outbound sales-type role
  • Be persuasive, with good negotiation skills (good people skills)
  • Must be energetic, confident, and persistent.
  • Should know about basic customer service and business principles.
  • Must be able to achieve sales targets.
  • Basic knowledge of Salesforce CRM
  • Insurance Clearinghouse Services is a plus, but not mandatory
  • College degree is preferred but not required.
  • A background in Customer Service or Marketing is a plus.

Commission

  • Competitive Salary + Commission/No Cap

Essential Duties and Responsibilities

  • Actively respond to and resolve incoming inquiries (via telephone and email) on product content, functionality, policies and procedures, meeting established service level commitments.
  • Perform account set up, maintenance and support, following established procedures.
  • Train users on site functionality and services.
  • Track product issues, inquiries and feedback using multiple systems.
  • Analyze and process technical issues following established procedures, including description of issue, documentation and follow-up required.
  • Make outbound calls to customers (as necessary) to respond to or resolve issues.
  • Provide basic technical website and PC support in order to enable customers to use our product and services.
  • Provide reporting as required on a daily/monthly basis.
  • Prepare case management notes.
  • Stay current with system information, changes and updates

Specialized Knowledge and Skills

  • Typing skills a must
  • Excellent verbal and written communication skills.
  • Must enjoy interacting with others by phone as well as in person.
  • Highly effective listening skills.
  • Exceptional analytical and problem resolution skills.
  • Ability to navigate with ease on PC using Internet.
  • Strong quality orientation.
  • Ability to work a flexible schedule, ranging from 8:00 am – 7pm eastern time.
  • Flexibility and adaptability in a fast- paced, changing business environment
  • Quick learner, ability to multi task and a team player
  • Overall strong work ethic and integrity
  • Experienced in troubleshooting problems and problem solving skills

Education and Training

  • High School diploma (minimum); college degree preferred
  • Intermediate – Proficient in Microsoft Windows/Microsoft Office applications

Work Experience

  • 2+ years of strong Customer Service experience
  • 1+ year of outbound customer call experience
  • 1+ year of optical industry experience, including but not limited to optical laboratory and/or optometric assistance.
  • 1+ year of software support experience

VisionWeb Highlights:

  • Leading player in industry
  • Largest customer base
  • Strong in market
  • Easy to sell product
  • Ground floor opportunities
  • Fast-growing

VisionWeb Perks:

  • Monthly Events (trivia, scavenger hunts, holiday celebrations, etc.)
  • Fully stocked kitchen (food and beverages)
  • Monthly employee appreciation celebrations
  • Office sponsored professional massages
  • Great Benefits package
  • Monthly breakfast tacos (Torchy’s)
  • Scenic campus (office backs up to River Place Wilderness/Trails)
  • For additional information please visit visionweb.com.

Summary

The QA Manager role is a dynamic and fast-paced position that interacts daily with support, implementation, integrations, operations, development, and product resources. In this role, you will be expected to drive the day-to-day QA operations, provide guidance and leadership to the team; establish priorities, direct activities, define reporting, tracking and verification processes and establish, maintain, and manage test planning and execution guidelines.

Essential Duties and Responsibilities

  • Manage the planning and execution of all application / verification efforts
  • Set priority, direct activities, and manage expectations for all projects / releases
  • Ensure delivery that meets or exceeds expected (defined) timelines
  • Excellent understanding of QA processes and test methods
  • Ensure established QA process and guidelines are followed at all times
  • Champion communication and transparency, by providing timely status updates and communicating issues or risks as soon as they are identified
  • Demonstrate outstanding analytical skills and root cause analysis abilities
  • Ability to coordinate UAT and BETA test cycles with both internal & external customers
  • Provide mentoring and training to the team, as needed
  • Identify and implement ongoing quality improvement processes
  • Excellent project management skills, including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross functional environment
  • Responsible for QA staff recruitment, mentoring, training and career development
  • Conducting objective staff performance reviews, goal-setting and career development activities

Education and/or Experience

  • 3-5 years of project level QA management experience
  • 1-2 years of experience with performance reviews and talent management activities
  • Experience leading teams in an agile / Scrum environment
  • Experience managing web and/or e-commerce project efforts
  • Experience managing distributed or offshore team(s)
  • Experience leading QA Analysists as well as Test Automation Engineers
  • Excellent communication skills with direct reports, peers, supervisors, Executive management, vendors, and customers.

Critical Skills Required

  • Leadership: The job holder must be seen as a credible business partner by peers, clients and the IT leadership team and must be able to influence resources to deliver in a matrix environment while maintaining high customer satisfaction.
  • Management Skills: The job holder must be able to manage multiple work streams with input from resources from a variety of teams, delivering high quality, on budget, within schedule solutions. He/she must have demonstrated matrix organization management experience.
  • Communication & Influencing: The job holder must clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills.
  • Teamwork: An individual who can work effectively in a collaborative environment and foster teamwork across all levels of the organization.
  • Business Acumen: The job holder should possess strong analytical and process management skills and have a broad understanding of the business strategy and operations. He/she must be able to clearly articulate the business value proposition for all IT initiatives.

Key Competencies

  • Leading through Vision & Values. Keep the organization's vision and values at the forefront of decision making and action by demonstrating the following behaviors and competencies:
  • Service Excellence. Build quality relationships based on mutual trust and confidence. Engage in fact-based and fact-supported discussions. Build credibility and trust.
  • Collegial Candor. Build trust, further collaboration and create effective relationships.
  • Entrepreneurial Passion. Challenge status quos for the good of the company. Willing to make investments in new ideas. Solicit differing points of view.
  • Strategic Decision Making. Obtain information and identify key issues and relationships relevant to a long-range goal or vision; commit to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
  • Drive results. Must establish processes and relationships which ensures that the portfolio of initiatives is well communicated, that remediation steps are taken when needed and that each initiative deliver outstanding results.
  • Building Strategic Working Relationships. Developing and using collaborative relationships to facilitate the accomplishment of work goals. Consultative in approach.
  • Facilitating Change. Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
  • Gaining Commitment. Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Building a Successful Service. Using appropriate methods and a flexible interpersonal style to help build cohesive, high performance Technology services.
  • Customer Focus. Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  • Planning and Organizing. Establishing courses of action for self and others to ensure work is completed efficiently.

About us

The eye care industry relies on our software every day. We help optometry practices, opticians, ophthalmic product suppliers, and even other software vendors, connect with each other to do business more efficiently. We’re known as the leading technology provider in our industry and we want to keep that title, which is where you come in. We need a business analyst who can help us spot opportunities to improve our products and delight our customers.

We are looking for a Product Owner who

  • Enjoys collaborating with internal resources, external partners, and end-users to understand and document workflows, use cases, and requirements
  • Knows how to create wire frames and prototypes, utilizing a predefined style guide, to convey the desired end-product.
  • Has experience prioritizing feature requests and defects while considering company strategy and customer priorities and impacts.
  • Can deliver technical and functional requirements in a clear and concise manner.
  • Thrives on being a product and industry expert so that they can become a trusted advisor for internal teams and customers.
  • Can speak the language, both in writing and in person, of an engineer, marketing manager, and various other stakeholders.
  • Promotes innovative ideas and works as a team to discover, propose, and implement solutions that will improve productivity, quality, and usability of our software.
  • Predict impacts, avoid disruptions, and pursue actions that are likely to succeed.
  • Keeps their team energized, unified, and moving towards a common goal.
  • Has experience and enjoys working in an agile development lifecycle.

Requirements

  • Bachelor’s degree (preferred)
  • 2-5 years’ experience in a business analyst role
  • Have worked as a ‘product owner’ in agile software development
  • Must be able to communicate at various levels, appropriate to the audience
  • Strong written and verbal communication skills

It’s good to have skills, but that’s not the only thing we look for - we want people with potential. However, you’ll get our attention if you

  • Can show us that you work effectively in a project team environment
  • Have prior experience healthcare industry (a plus but not required)
  • Come to the table with excellent organization skills
  • Have a track record of managing multiple projects and being resilient when there frequent changes and project priorities

Benefits

  • 3 weeks of vacation and 10 paid holidays
  • Health benefits (medical, vision, and dental)
  • Annual performance bonus eligibility
  • Monthly company events
  • Beverage and snacks provided
  • Company paid life, short-term and long-term disability
  • 401(k) with a 4% company match



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