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Why VisionWeb is a Great Place to Pursue Your Career

Rapid Growth

Over the last few years we’ve added new product lines that have created job and career growth for everyone in the company. And, we don’t see that stopping anytime soon.

Thought Leadership in the Eyecare Industry

We've worked hard to establish ourselves as a major thought leader and big player in the eyecare industry.

A Creative and Innovative Environment

We encourage the creative flow of ideas so that we can continue to grow and provide the best solutions to improve everyday eyecare practice functions.


What it Takes to Be a Part of Our Team

Forward Thinking

You're not afraid to take chances and bring new and different ideas to the table.

Confidence

You're confident in your ability to perform a job well done, but never place yourself above the team.

Curiosity

You're excited to learn new things, ask questions, and break the mold.

An Open Mind

You can look a problem from a variety of angles, and can use analytics and intuition to determine the best solution to a problem.


A Few Things That Are Important to Us

Exceeding Our Customers' Expectations

We don’t want to be just another good product or brand. We are dedicated to creating something that stands out from the pack and exceeds our customers' expectations.

Staying Innovative

We believe in change, learning more, doing more, and constant evolution to stay ahead of the status quo.

Happiness

Developing great products and services starts with happy employees. We value exceptional talent, and by taking care of the needs of our employees and providing a fun and energetic environment, our employees will in turn take care of our customers


How We Support Our Team

We support and encourage our employees on multiple fronts. We have generous employee programs and benefits, as well as a friendly and exciting office culture. Plus, we’re located in Austin, TX – one of the greatest cities around.

Employee Perks and Benefits

  • 3 weeks vacation
  • 10 paid holidays
  • Health benefits with generous portion of premium paid by VisionWeb
  • Annual individual and company performance bonus eligibility
  • Company paid life, short-term, and long-term disability insurance
  • 401(k) with a company match

Open Positions

The Customer Success Manager functions independently to coordinate and support the long-term success of our Uprise customers. CSM will be responsible for developing strong relationships with internal and assigned Uprise customers to ensure they are satisfied with Uprise and the onboarding experience as well as their retention. You are the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Primary Duties and Responsibilities

  • Own overall relationship with assigned customers, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Effectively manage account escalations.
  • Present company expansion (customer added value) through new product offering(s).
  • Gather all pertinent data from customer to create Uprise portal.
  • Maintains strong professional relationships with doctors and staff.
  • Performs post implementation satisfaction calls.
  • Performs other duties as assigned.

Qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with customers of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter and able to function independently and make independent decisions consistent with departmental/company guidelines and objectives.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Proficient in eye care delivery model and workflows.
  • Proficient in Microsoft Office applications.
  • Proficient in Salesforce CRM.
  • Must be able to maintain strong professional relationships with internal and external customers.

Education Requirements(Essential Requirements)

  • Bachelor’s degree preferred.
  • Certified Ophthalmic Technician preferred.
  • Certified Para-optometric Technician preferred.
  • Certified/Licensed Optician preferred.

Work Experience Requirements (Essential Requirements)

  • Minimum 5 years (5) of in practice (ophthalmology or optometry) office administrator, ophthalmic technician, optician related experience.

Benefits:

  • 3 weeks of vacation and 10 paid holidays
  • Health benefits (medical, vision, and dental)
  • Annual performance bonus eligibility
  • Monthly company events
  • Beverage and snacks provided
  • Company paid life, short-term and long-term disability
  • 401(k) with a 4% company match

VisionWeb is an equal opportunity employer. All applicants must be authorized to work in the United States without sponsorship. Qualified applicants should email resumes to jobs@visionweb.com.




 
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