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Optical Dispensing FAQs

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How does VisionWeb work?
VisionWeb works by connecting your eyecare practice with over 400 spectacle lens, contact lens, and frame suppliers. Using your existing supplier accounts, you can register on VisionWeb to connect with all of your labs on the VisionWeb network. Best of all, VisionWeb doesn’t impact your pricing and billing with your laboratories and is 100% free to use for ophthalmic product ordering.

What can I order?
Through VisionWeb's online ordering services you can order contact lenses, spectacle lenses, stock lenses, and frames. A step-by-step Ordering Quick Guide for each of these services can be found under the ‘Resources’ tab.  

How is VisionWeb free?
Most laboratories prefer orders to come in error-free and sent directly into their lab management system. And labs willing to pay a transaction fee for the order to be placed on VisionWeb – making the service of no charge to eyecare practices.

Which browsers are compatible with VisionWeb?
VisionWeb's minimum internet browser requirements are the following:

Most computers contain at least one of these browsers that are installed when manufactured. However, if you prefer one of them that has not previously been installed on your computer, they can each be downloaded online for free.

Can I place orders through my practice management system?
Yes, if you use one of our compatible practice management systems, ordering through your practice management system reduces the need for duplicate data entry.

How do I track orders on VisionWeb? Do I have to call the lab?
Tracking orders is simple on VisionWeb. No need to call the lab; follow these simple steps, and track orders at your convenience 24/7.

  • Login to your VisionWeb account
  • Click on Order Status under the 'Track Orders' column
  • Click on the order you wish to track
  • Review order to find details to anticipate delivery

Also, check out our video for a step-by-step of the order tracking process.

How soon will I receive my order?
Most practices see their orders in the office 2-3 days after they have submitted it to their supplier. Because these orders go straight into the lab’s management system and there is no need to rekey information, orders are received about 1-2 days earlier than if they were faxed as well.

How do I cancel or change an order?
There are three tabs under the ‘Tracking Orders’ column when you log into VisionWeb: pending orders, order status, and archived orders. Pending orders are orders that have been saved but not yet sent to a lab and are available to monitor and edit until you are ready to send.
Unfortunately, once you have sent your order to its associated lab, the order is transferred to the order status tab in the system. At this time, to edit an order, you will need to call your lab directly to have your ordered changed.

 

 




 
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